Stage 3 of Reopening starts 9/21
Reopening: Stage 3
As of September 21, the Library will enter Stage 3 of our reopening plan. As always, we are profoundly grateful for your patience and support as we work to safely re-establish library services during these challenging times. While more library services will be available in Stage 3, the full scope of services will continue to be limited. Please read on for more information about our services.
We will continue to follow the recommendations of state and local health professionals in order to ensure that the Library is safe for both patrons and staff. As information and recommendations change, Library services may be adjusted. While we hope this will not be the case, we are prepared to close building again if health professionals believe it to be necessary.
What's New in Stage 3
- More building hours (Curbside Pickup is still available, too)
In response to the findings from our recent survey, we have added more open hours on Tuesdays and Thursdays from 10am-1pm. The schedule for Building Hours is now:
- Mondays, Wednesdays, Fridays - 2pm-6pm
- Tuesdays, Thursdays - 10am-1pm
- Public Laptop access
Laptops are available for in-Library use. Ask at the front desk to reserve a laptop. A desktop station will be available for patrons who do not wish to use a laptop.
- Take Ten
Request materials through our Take Ten service and one of our trained professionals will select ten items for you to take home based on your preferences. Take Ten orders can be picked up at the front desk during Building Hours or via Curbside Pickup.
- A Remote Learning and Home School Resources page
Are you or your child participating in remote learning or home schooling this school year? We’ve assembled materials and resources for you on our Remote Learning and Home School Resources webpage.
- Notary Services have returned
Due to our current staffing limits, notary services will only be available on Mondays, Wednesdays, and Fridays while the Library is open to the public; we recommend calling ahead to make sure that a notary is available. Please be aware that the notary will ask you to briefly pull down your face mask so that they can verify your identity before signing. Once verification is complete, you will need to put your mask back on for the remainder of your visit. Notarizations will take place behind protective plexiglass for your safety.
- Voter Registration is now available
In-person voter registration services have been reinstated, and will be available until October 6. However, we strongly recommend that qualified applicants register to vote online, which will speed up processing and limit in-person contact. If you do not qualify to register online, please contact the Library ahead of time to make sure that a voter registrar will be available when you visit. Please be aware that the registrar will ask you to briefly pull down your face mask so that they can verify your identity. Once verification is complete, you will need to put your mask back on for the remainder of your visit. Voter registration will take place behind protective plexiglass for your safety. Visit the Lake County Clerk's website for more information about voter services.
Other Recent Changes
- We've extended our quarantine period for returned materials.
In light of the latest findings on the viability of COVID on common library materials, we have extended our quarantine to 6 days for returned items. Items will remain on your account while they are in quarantine, but no overdue fines will be charged during this period. If you receive an overdue notice for items you returned more than one week ago, please contact the Library.
- Interlibrary Loan is available, but slow.
We are still offering Interlibrary Loan Services, but due to the pandemic this service has slowed significantly. It may take multiple weeks for your items to arrive at our library, so please consider the wait time when making your requests.
- Cash payments at the desk are limited. Credit card payments are available and encouraged.
We are temporarily only accepting cash for payments under $1 (exact change only). Payments over $1 may be paid with check, credit or debit card, Apple Pay, or Google Pay at the front desk.
What's the Same in Stage 3
Please be aware: our services are limited right now, but they will not be limited forever. High contact services have been temporarily suspended; other services require some additional time and planning before they can be offered safely to the public. Please feel free to contact our reference desk with questions.
- Masks are required to enter the building.
We will have disposable masks available at the door if you need one. If you require accommodations, please call the Library at 847-234-2540 or contact the reference desk.
- Building capacity is limited.
We are limiting the number of patrons allowed in the building at one time. If we are at capacity, you will need to wait until someone leaves in order to enter the Library. Onsite staffing will also be limited and most staff will be working remotely.
- If you take an item from the shelf and decide not to borrow it, do not reshelve it.
Carts or bins will be made available to collect these materials so that they can be disinfected.
- Children under the age of 11 must be accompanied by an adult.
Our Unattended Child Policy will now apply to children under the age of 11.
- Social distancing markers and directional arrows have been added, along with plexiglass barriers at all public service points.
Please observe all signage—it helps keep everyone safe.
- Seating is reduced.
All cloth covered seating has been stored and seating is very limited.
- Stay home if you are sick or if you have been asked to self-isolate.
Help keep others healthy: stay home when you are sick or if you have been asked to self-isolate. Remember, we also have a ton of digital resources that can be accessed from home—you won’t even have to get out of your pajamas!
- Please be considerate of the length of your visit.
It makes us sad to say this, but we are encouraging patrons to keep their visits brief and to not linger so that we can ensure that we are not exceeding capacity.
- Curbside Pickup
Curbside Pickup will continue to be available on the following days and times:
- Tuesdays and Thursdays from 2:00pm to 6:00pm
- Saturdays from 1:00pm to 5:00pm
- Faxing, Printing, and Copying
Faxing, printing, and copying will be available during our open hours.
- Reference and Reader’s Advisory
Reference and Reader’s Advisory services are available, but we are encouraging patrons to utilize these services via email or phone if they are able to do so.
- Temporary Library Cards
If you do not have a library card and would like to get one, you can fill out our Temporary Library Card Application online.
- Virtual Programs
All Library programs are being held on Zoom. To attend a Library program, you will need to register through the Library’s event calendar.
This is new territory for all of us and we are happy to answer whatever questions you may have. Contact the reference desk or call us at 847-234-2540. Our Reopening FAQ may also answer some of your questions.