FAQ: Recent Closure

Q: I was in the library recently. Should I be worried about a potential exposure?
A: The affected employee was not working directly with patrons during their shift at the Library. The affected employee also wore a mask and gloves for the entirety of their shift. This does not meet the criteria for close contact as defined by the CDC. The Library has not been contacted by the Lake County Department of Health as part of contact tracing efforts. Should the Library be contacted, we will make every effort to provide that information to patrons.

Q: What will the Library be doing to make sure the building is safe?
A: We have hired a company to perform a COVID-specific deep clean of the Library building.

Q: What safety protocol has typically been in place?
A: Our safety protocol includes:

  • Masks are required to enter the building, for both employees and patrons. Employees are required to wear masks for the entirety of their shift except during meal breaks. Meal breaks are staggered to minimize risk.
  • Gloves are required for prolonged handling of materials. Employees are encouraged to wear gloves while working at the desk.
  • Frequent hand washing is encouraged.
  • In-building staffing has been reduced to allow for social distancing.
  • Employees are required to report any potential symptoms or potential COVID exposure. We err on the side of extreme caution in these instances—employees with symptoms or potential exposure are not scheduled onsite until they are able to report a negative COVID test or have self-isolated for the amount of time recommended by the CDC.
  • All materials complete a one-week quarantine before being checked in.
  • The Library is cleaned daily and high-touch surfaces are regularly disinfected.
  • Public service points have protective Plexiglass barriers set up.

Q: When do you expect the library to reopen?
A: We do not have an estimate at this time, but we hope to have a better idea soon. At this point, we have scheduled the special cleaning and we’re evaluating impact on staffing levels. The ongoing case surge in Lake County may also have an impact on our timeline and what reopening looks like.

Q: What if I had holds that were ready for pickup?
A: We have made adjustments to the items on our hold shelf so that no holds will expire while the Library is closed. If you had a Curbside Pickup scheduled, we will contact you about rescheduling.

Q: Will I be charged overdue fines?
A: We do not charge overdue fines for days that the Library is closed. We have also adjusted all due dates falling within the library closure as well.

Q: I got an overdue alert for an item that was returned before the closure on Tuesday. Why did that happen?
A: Your items are likely still in quarantine. You may receive an alert about these items being overdue, but you will not be charged overdue fines when they are checked in. Currently, items that were returned between Wednesday, October 21 and Tuesday, October 27 are quarantined. IF you returned something between those dates, it is likely in quarantine awaiting check.

Q: I have a question about my account or my question is not answered here.
A: Feel free to contact the reference desk with account questions. Because we are fully remote, we may not be able to fully resolve some account issues immediately, but we will do our best to help. If you have questions or concerns about the Library’s COVID response, the best person to contact is Eric Bailey, the Library Director.

Q: Are you all okay?
A: We have greatly appreciated the kind comments, concern, and care from our patrons during this time. 2020 has been a challenging year for us, certainly, but we are grateful to be part of this wonderful community.

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