09/25/2026

Beginning October 5, 2026, Libby, Hoopla, and Kanopy will require Lake Bluff Library cardholders to use their PIN for authentication. This is an added layer of security the digital platforms have asked us to implement in order to best protect your library account.

Note: Your PIN is not your library card barcode number. It is a separate unique password.

What to Expect:

1. The first time you try to borrow or place a hold on an item on October 5, you will be prompted to reauthenticate your account. This will require your Lake Bluff Library card barcode number and PIN – this is the same PIN used to log into our Library website.
2. If you know your barcode and PIN, you can reauthenticate immediately and proceed with using the app. If you don’t know them, you will need to contact the Library to get those numbers. We will ask you to verify all information on your Library account in order to reset your PIN.
3. Once you have reauthenticated with your PIN once, the app will remember you and only ask for this information again if you have been logged out of the account.