COVID FAQ

Questions About Our Current Status

Please see our COVID-19 Resource page for more information about what services are currently available. This FAQ page was last updated on November 17, 2020

Q: Why did you close again?
A: The decision to suspend open hours was made based on the following factors:

  • A substantial increase in community spread of COVID-19 in both Lake Bluff and Lake County.
  • Warnings and advisories from state and local health officials.
  • Similar closures at other public libraries in the area.

Additionally, we felt that proactively shifting to a fully contactless service model would allow us to provide the most consistent level of service.

Q: Do you know when open hours will resume?
A: We do not have an estimate at this time. We are continuing to monitor case counts for Lake Bluff and Lake County, as well as the latest recommendations from health experts.

Q: I can see that you have staff members in the building. What are you doing?
A: The building is staffed in a limited capacity in order to run curbside service and maintain social distancing. Staff members are monitoring phones, preparing orders, pulling holds, shelving, checking materials in and out, and working on other library projects. Many of our staff members also continue to work from home.

Q: I need to print/copy/fax a document—can I do that?
A: We understand that printing/copying/faxing services are important and helpful to many of our patrons. Our staff is working on developing some contactless versions of these services. We don't have an estimated rollout date yet, but we hope to have more information to share soon.

Q: Okay, but I really need to print something out. Can you make an exception? I'll only be a minute!
A: For the health and safety of both you and our staff, we are not able to make exceptions. If you call the Library or email our reference desk, we would be happy to help you find a print shop in the area that may be able to help.

Q: Do I need to wear a mask to pickup my Curbside Pickup order?
A: Yes.

Q: Are you going to be adding more hours to Curbside Pickup?
A: That is something that has been under discussion, but we do not have definitive plans at this time.

Q: I have questions that weren’t addressed by this FAQ, or I’d like to speak more in-depth to someone about this. Who should I contact and how?
A: We are always happy to talk to patrons. You can contact Eric Bailey, our director, with any questions.

Questions About Previous Service Plans and Closures

Curious about some of our previous reopening plans? Take a look at some of our old FAQs for more information and context about previous closings related to the pandemic. Please see our COVID Resource page for information about our current services.