COVID FAQ

Questions About Our Current Status

Please see our COVID-19 Resource page for more information about what services are currently available. This FAQ page was last updated on January 5, 2021.

Q: Why did you close again?
A: The decision to suspend open hours was made based on the following factors:

  • A substantial increase in community spread of COVID-19 in both Lake Bluff and Lake County.
  • Warnings and advisories from state and local health officials.
  • Similar closures at other public libraries in the area.

Additionally, we felt that proactively shifting to a fully contactless service model would allow us to provide the most consistent level of service.

Q: Why didn't you reopen immediately when relaxed restrictions were announced?
A: In addition to ensuring that the reductions in community spread held, preparing the building to reopen takes time and planning. The delay between restrictions being relaxed and the building being open for public hours included work such as staff scheduling, coordinating reopening tasks among staff, staging the building to resume service, preparing publicity announcing the change, making adjustments to our circulation system to account for in-person borrowing, and other tasks in addition to maintaining existing services such as curbside pickup and virtual programming. 

Q: Do you know when open hours will resume?
A: Yes! Monday, February 8. Check out our announcement for details.

Q: I can see that you have staff members in the building on Curbside days and before open hours. What are you doing?
A: The building is staffed in a limited capacity in order to run curbside service and maintain social distancing. Staff members are monitoring phones, preparing orders, pulling holds, shelving, checking materials in and out, and working on other library projects. Many of our staff members also continue to work from home.

Q: I need to print/copy/fax a document—can I do that?
A: Yes! Visit our Document Services page for information on our new drop-off service, or you can come in during open hours.

Q: Do I need to wear a mask to pickup my Curbside Pickup order or to visit during public hours?
A: Yes.

Q: I have questions that weren’t addressed by this FAQ, or I’d like to speak more in-depth to someone about this. Who should I contact and how?
A: We are always happy to talk to patrons. You can contact Eric Bailey, our director, with any questions.

Questions About Previous Service Plans and Closures

Curious about some of our previous reopening plans? Take a look at some of our old FAQs for more information and context about previous closings related to the pandemic. Please see our COVID Resource page for information about our current services.